Privacy Policy
How Renoxpress collects, uses and protects your personal information, aligned with the Australian Privacy Principles.
1. Introduction
Renoxpress Pty Ltd (“Renoxpress”, “we”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
2. What Information We Collect
We collect information necessary to provide the Platform, including:
- Account information — name, email, phone number, business details and login credentials;
- Project data — project details, quotes, schedules, milestones, messages and documents you create or upload;
- Photos and files — site photos and attachments uploaded to projects;
- Payment information — billing details, processed securely by our third-party payment processor (we do not store full card numbers);
- Usage and device data — log data, device and browser information, and analytics about how the Platform is used.
3. How We Use Your Information
We use personal information to:
- Provide, operate and improve the Platform;
- Create and manage your account and subscription;
- Facilitate collaboration between builders, trades and homeowners;
- Process payments and send billing communications;
- Provide customer support and respond to enquiries;
- Send service updates and, where permitted, relevant marketing (you can opt out);
- Maintain security and comply with legal obligations.
4. Disclosure to Third Parties
We may share personal information with:
- Payment processors to handle subscription billing;
- Hosting and cloud infrastructure providers who store data on our behalf;
- Other Platform users — for example, project data shared with the trades and homeowners connected to a project;
- Professional advisers and authorities where required by law.
We do not sell your personal information.
5. Data Storage & Security
We take reasonable steps to protect your information using appropriate technical and organisational measures, including encryption in transit and at rest, access controls and secure hosting with reputable providers. While we work hard to protect your data, no method of transmission or storage is completely secure.
6. Cookies & Tracking
We use cookies and similar technologies to keep you signed in, remember preferences and understand how the Platform is used. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.
7. Your Rights — Access, Correction & Deletion
You may request access to the personal information we hold about you, ask us to correct it if it is inaccurate, or request its deletion, subject to legal and contractual requirements. Much of your account information can be viewed and updated directly in the Platform. To make a request, contact us using the details below.
8. Data Retention
We retain personal information for as long as needed to provide the service and for a reasonable period afterward to meet legal, accounting or reporting obligations. When information is no longer required, we take reasonable steps to de-identify or securely delete it.
9. Children's Privacy
The Platform is intended for use by businesses and adults. It is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us so we can remove it.
10. Overseas Disclosure
Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on the Platform, and we will take reasonable steps to notify you of material changes.
12. Complaints
If you believe we have breached the Australian Privacy Principles, please contact our privacy team first so we can investigate. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
13. Contact Us
For privacy questions, requests or complaints, contact our privacy team at privacy@renoxpress.com.au. This Privacy Policy is governed by the laws of New South Wales, Australia.